At Cosmopolis, we want you to receive your order in the condition you expect. If your product arrives damaged, defective, or different from what you ordered, we’re here to help.
When Can You Request a Refund or Exchange?
You may request a refund or an exchange if:
Your product arrives damaged or defective.
You receive an incorrect product or an item different from your order.
How to Request a Refund or Exchange
If you experience a problem with your order, please contact our customer service team and provide your order number along with a clear description of the issue. Photos of the product may be requested to help us review your request.
Once we review the issue, we’ll let you know the next steps for arranging a refund or exchange.
Important Information
Refunds and exchanges are accepted only when the product has a problem or the wrong item has been delivered. Requests for other reasons may not be eligible.
Contact Us
For assistance with a damaged, defective, or incorrect order, please contact our customer service team. We’ll do our best to help resolve the issue.
Cosmopolis — A World of Ideas.
